Question 1

Do I have to pay anything up front?

Accepted Answer

No. We only offer Cash on Delivery right now, so you don't pay a cent when you order. Once you submit your details, a member of our team calls to confirm the build and your address, and you pay in cash when the courier hands it over.

Question 2

What actually happens after I place an order?

Accepted Answer

Your order lands in our queue immediately, and someone from our team reaches out by phone within a day to confirm specs, address, and an approximate delivery window before we start building.

Question 3

Is Cash on Delivery really the only way to pay?

Accepted Answer

For now, yes: no cards, no online payment gateway. It's a deliberate choice. You don't hand over payment details until the system is physically in front of you.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

Yes, as long as assembly hasn't started. This is exactly what the confirmation call is for: tell us then if something needs to change, and it's a quick fix. Once a build is underway, changes get harder to accommodate.

Question 5

What if I'm not home when the courier arrives?

Accepted Answer

The courier will typically attempt redelivery or coordinate a pickup window with you directly. Since you're paying cash on arrival, someone does need to be there to receive and pay for it. We'll confirm a realistic window with you beforehand so this isn't a surprise.

Question 6

I don't know much about hardware. How do I pick between Ignite, Surge, and Zenith?

Accepted Answer

Look at your monitor first, not the parts list. If you're on a 1080p screen, Ignite has more than enough power. A 1440p high-refresh monitor is where Surge earns its keep. Zenith is for 4K panels or anyone who wants ray tracing maxed out. If you're still unsure, message us your monitor model and we'll tell you straight which tier makes sense.

Question 7

Not sure which build I want yet. Can I talk to someone first?

Accepted Answer

That's honestly the best way to do it. Tell us your budget, the games or software you run, and your monitor, and we'll tell you which tier fits, including if that means the cheaper option, not the one that makes us the most money.

Question 8

What's the real difference between Surge and Zenith, besides price?

Accepted Answer

Surge is built around a high-refresh 1440p monitor: strong 1440p performance without paying for 4K headroom you won't use. Zenith adds a bigger GPU, more cooling, and a full-tower case specifically because 4K and ray tracing need that extra thermal and VRAM headroom. If your monitor tops out at 1440p, Zenith mostly buys you frame rate you can't see.

Question 9

Will any of these handle streaming or video editing, not just gaming?

Accepted Answer

Surge and Zenith both have enough CPU cores and RAM to handle encoding or editing alongside gaming without much trouble. Ignite can do light editing, but if that's your main use case rather than an occasional task, Surge is the more comfortable starting point.

Question 10

How many days until it's at my door?

Accepted Answer

Builds we have parts in stock for are usually assembled and ready to leave within 3-5 business days. From there it's however long courier transit takes to reach you. We'll give you a realistic window on the confirmation call rather than a generic estimate.

Question 11

How is the PC packaged so it survives shipping?

Accepted Answer

Double-boxed with internal foam supports, and the graphics card gets physically braced so its weight doesn't stress the motherboard slot during transit. There are internal shipping supports to remove before first power-on; instructions are in the box.

Question 12

Do you deliver outside the US and Canada?

Accepted Answer

Not currently. We ship within the United States and Canada only. If you're outside that range, get in touch before ordering and we'll tell you honestly whether it's something we can work out.

Question 13

What's actually covered under warranty?

Accepted Answer

Twelve months of coverage on the hardware itself: if a component we installed fails under normal use, we repair or replace it at no cost. It doesn't extend to physical damage, liquids, or issues caused by parts added after delivery.

Question 14

Does every PC get checked before it leaves, or could I get a dud?

Accepted Answer

Every single unit gets powered on, stress-tested, and visually inspected before it's boxed. We're not shipping anything we haven't personally verified boots clean and holds stable temperatures under load.

Question 15

What happens if it arrives damaged?

Accepted Answer

Contact us with your order number and photos of the damage as soon as you notice it. Depending on what's affected, that's either a warranty repair or a shipping-damage claim. Either way, we sort out which it is and get it fixed, not argue about whose problem it is.

Question 16

Who do I contact if something breaks after the warranty period ends?

Accepted Answer

Reach out anyway. We can't promise a free fix once you're past 12 months, but we can tell you what's likely wrong and, if it's something simple, walk you through it or quote a fair repair cost.

Question 17

Can I swap parts or add more storage down the line?

Accepted Answer

Generally, yes. We build with regular desktop components rather than proprietary parts, so adding a second drive, more RAM, or a future GPU is usually a normal upgrade, not a special project. The one thing to check first is whether your case and power supply have room for whatever you're adding.

Question 18

Can I request different specs than what's listed?

Accepted Answer

Sometimes, depending on what we have on hand. Reach out before ordering with what you'd want changed (more RAM, a different case, a bigger drive), and we'll tell you if it's doable and what it adds to the price.

Question 19

Will upgrading it myself later void the warranty?

Accepted Answer

No, not on its own. Adding standard components doesn't void coverage on the rest of the system. It just means the part you added isn't covered by us. That would fall under whatever warranty came with that component.

Frequently Asked Questions

Ordering & Payment

Choosing Your Build

Getting It to Your Door

If Something Goes Wrong

Changing Things Later