Warranty

What's Covered

If a component we installed fails under normal use within 12 months of delivery, we repair or replace it at no cost to you. That covers:

• The CPU, GPU, motherboard, RAM, and storage as originally configured
• The power supply, cooler, and case fans included in the build
• Loose connections or assembly mistakes traced back to how we put it together
• A port, header, or connector that fails on its own, not from something being forced into it

Where Coverage Stops

Coverage doesn't stretch to cover things outside normal use, including:

• Drops, impacts, liquid spills, or fire and power-surge damage
• Scratches, dents, or discoloration that don't affect how it runs
• Parts or accessories you added after delivery
• Damage from an unsupported overclock, BIOS change, or voltage tweak
• Issues caused by third-party peripherals or accessories, not our hardware
• Damage from a return shipment you packed and arranged yourself

Software Problems vs. Hardware Problems

A crash, a driver acting up, or Windows misbehaving usually isn't a hardware warranty issue, but we'll still help you figure out which one it is. If a driver install goes wrong, Windows doesn't detect a drive correctly, or you can't tell whether it's the game, the driver, or the part, reach out and we'll walk through it with you before assuming it's something worse.

Filing a Claim

Contact us with:

• Your order ID
• What's happening, as specifically as you can describe it
• Any error messages, sounds, or symptoms you're seeing
• A photo or short video if it's something visual or physical

We'll likely ask you to try a couple of basic checks first (reseating a cable, testing a different outlet, that kind of thing) before we call it a hardware fault. It's not a stall tactic; it rules out the easy fixes so we're not shipping parts to solve a loose cable.

How We Fix It

Once we've confirmed it's a real hardware fault, we'll either send a replacement part, walk you through swapping it yourself, or have the system sent back to us, whichever gets you running again fastest for that specific problem. A replacement part may be new or a fully tested equivalent if the exact original isn't available anymore; it'll match or beat the original in performance.

Who Pays to Ship It Back

If the issue is confirmed within the first 30 days of delivery, we cover reasonable return shipping both ways. After that, getting it to us is on you, and we cover shipping it back once the repair's done. If you still have the original box and packing materials, hang onto them for the warranty period. They're the safest way to ship it back if it ever comes to that.

Adding Your Own Upgrades

Adding RAM, a second drive, or a future GPU doesn't void the warranty on the rest of the system. What it doesn't cover is the part you added, or damage caused while installing it. A bent pin or a stripped screw from a DIY upgrade is on the person holding the screwdriver, not us. If you're not sure whether something's compatible, ask before you open the case.

Back Up Your Data First

If a repair involves the storage drive, there's a real chance whatever's on it doesn't survive the process. Back up anything you care about before you send a system in for service. We can't recover files lost during a repair.

Tied to Your Original Order

This warranty is tied to the order it came with, not transferable to a new owner unless we've agreed to that in writing. Hang onto your order confirmation; we may ask for it before approving a claim.